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Brand new x5v6

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  • Brand new x5v6

    Brand new x5v6 netwrk issues out of the box tried uninstalling as I read somewhere here tried reinstalling drivers tried removing tried almost everything but speed is still crap. I'm currrently using a usb wireless adapter that I also bought just to be able to use this 2000+ USD laptop. Can someone give me the exact unit to look for? I'm not sure if it should be intel 8260 or 8265. Can someone please confirm?

    Should have heed the warnings I've read from different forums and reviews. Wasted my hard earned money for this thing that only looks good on paper but has a faulty wireless card, battery draining while playing graphic intensive games. No RMA crap please as I'm in Dubai and without aorus support, RMA is the only fix that they can offer and it's not even guaranteed you'll receive a better unit based from multiple forums I've read. What a waste of hard earned money.

  • #2
    Hi,

    Greetings!

    Have you tried updating the firmware from Killer?
    Please also update all the drivers/firmware to the latest version.
    Thanks.

    Comment


    • #3
      Hi Braindev,

      Have you tried getting the latest version from the Killer website?

      Comment


      • #4
        Hey briandev,

        Are you experiencing other issues with the WiFi card (dropping network, complete disconnects), or is it just slow? I've used quite a few laptops with the Killer Wireless-AC 1535 card, and the issues I've experienced most have been 5 GHz networks not being recognized or being dropped after connection, and the adapter itself first losing an Internet connection, followed by the adapter disabling itself for a short period of time. If you could give a bit more detail about what's going on, I could possibly help a bit more.

        As for my X5 v6, I experienced both of the issues I listed with it. But now, I have the Killer 1535 installed and I have zero issues with it. During my troubleshooting process, I updated the drivers using the AORUS Driver Update utility, then updated to the latest drivers directly from Killer Networking (http://killernetworking.com/driver-d...rol-center-x64). When that didn't work, I uninstalled the Killer Control Center software and updated the driver inside Device Manager using the driver INF package from Killer (http://killernetworking.com/driver-d...er-drivers-inf). I still had issues with that, so I once again tried the AORUS Driver Update software to get the latest recommended version, but I rolled back the driver in Device Manager before doing so. When I did that, the driver used was a generic Microsoft driver and not a Killer Networking driver. Then once I installed the Killer software through AORUS Driver Update, everything has been working well with none of the previous issues.

        So if you want, you could try the exact steps I did, or it could be the same end result if you uninstall any Killer software that's currently installed, then roll back the driver in Device Manager until you get to a generic Microsoft driver. At that point, try installing the Killer driver from the AORUS Driver Update utility. The other possible software differences are that I have updated all of the drivers and firmware through the AORUS Driver Update software (except for the NVIDIA software, which is the latest version from the GeForce Experience software), and I have the Windows 10 Creators Update installed.

        In the end though, it seems that the Killer 1535 gives some people a lot of issues, while others have zero issues. I've used a Dell XPS 15 9560, an MSI GS63VR, and an MSI GS73VR which all had issues with the Killer 1535 card. The same happened with the Intel 7265 a couple of years ago (http://forum.aorus.com/forum/gaming-...ues-all-models) and while some users were able to tweak settings and install different drivers/software to get everything working, others had to replace the card altogether. With my original X5 and the Intel 7265, the only way I was able to get consistent performance was to swap it out with a Killer Wireless-AC 1525.

        In regards to your first post about the Intel 8260 and 8265 cards, the main difference between the two is the 8265 supports some additional features, such as MU-MIMO, 802.11r, and 802.11k. As for wireless transfer rates, they both max out at 867 Mbps. Either will physically fit in place of the Killer 1535.

        Comment


        • #5
          Strangely enough, I started having the disconnect issues again last night on my X5 v6. I tried the same route of uninstalling the Killer Performance Suite software, but during the uninstall process, I got a BSoD and was unable to get a consistent connection to my network after that. I tried to uninstall the Performance Suite again, install a newer version over the installed version, update just the drivers, and even completely uninstall the WiFi and Ethernet adapters from Device Manager, but I was unable to recover it to a normal state. In the end, I had to perform a Windows recovery to get everything back to a factory state. I then immediately uninstalled the Killer Performance Suite and updated the drivers using the Killer INF package (http://killernetworking.com/driver-d...er-drivers-inf). I'm still in the process of testing and getting everything running, but as of right now, everything is working as expected.

          Regarding the issue you're now experiencing, that's exactly what was happening to me after I got the BSoD during the uninstall process. After some research, it appears that the whole issue with the Killer 1535 started after Microsoft pushed an update sometime last year that messed with the functionality of the wireless card, which explains why it's not just AORUS laptops that have the issue, but any laptop equipped with the Killer 1535 (Dell XPS 13 9360, Dell XPS 15 9560, MSI GS63VR, MSI GS73VR, Razer Blade, etc).

          Sorry I can't be of more help. I actually just ordered the Intel 8265 WiFi card in case the problems keep popping up.

          Comment


          • #6
            Let me preface this by saying (as I try to do in any thread that involves opening your computer) any maintenance you perform yourself risks your warranty being void. If any damage is done that could affect the functionality of certain components and you later need to send it in for service, the service centers will have the right to refuse the warranty. Certain types of maintenance (changing/adding SSDs or memory) has a low chance of causing damage, but changing the WiFi card will require disconnecting and reconnecting antenna wires, which can be very delicate. If you feel uncomfortable performing any of this maintenance yourself, I would recommend taking the laptop to a local computer repair shop to have the work done.

            With that out of the way, the first thing you'll need to do is download the driver software for your new WiFi card. For Intel cards, you can find the software at https://downloadcenter.intel.com/. Just search for the model of your card on that page, and download the latest Intel ProSet/Wireless Software and Drivers, as well as the Intel Wireless Bluetooth, for your OS. Once you select the correct software version, the next page will have two download links: 64-bit (top) and 32-bit(bottom). If you've got Windows 10 Home that came preinstalled on the X5 v6, use the 64-bit version. You can either download these drivers straight to your X5 or to a USB drive.

            After you have the driver software downloaded, power down the laptop and remove the bottom cover, which is held in place by 12 T6 screws and small clips around the inner edges of the chassis. After removing the screws, find a gap to start gently removing the cover from the chassis. On my unit, the best place I've found to start is the left side (looking towards the bottom cover) near the HDMI port. If you need tools to perform the work, I personally use the iFixit Pro Tech Toolkit (https://www.ifixit.com/Store/Tools/P...it/IF145-307-1), but they also have the cheaper Essential Electronics Toolkit (https://www.ifixit.com/Store/Tools/E...it/IF145-348-1) which would have all of the tools you'd need. The blue opening tool and opening picks in these kits are great for prying the bottom cover away from the chassis.

            Once the bottom cover is removed, here's what the internals will look like:



            The Killer Wireless-AC 1535 card is the smaller of the two PCBs on the left side of the motherboard just above the battery. There is a single Phillips screw securing the WiFi card and the metal shroud covering the antenna wires. Removing that screw will allow you to remove the metal shroud, then the card will slide out of the M.2 connector. You may need to wiggle the card a little bit when removing it from the connector, because the connection can be stiff to ensure the pins have proper contact.

            With the WiFi card disconnected from the motherboard, the only things keeping it attached are the two antenna wires. The gold connectors need to be pried away from the card. The connectors on the card itself are circular, so the wires will rotate around the connector, which may help to loosen the connection a bit. Once the wires are disconnected from the WiFi card, you'll just need to perform the same steps in reverse with the new card. Attaching the antenna wires can be a bit of a pain, but just be sure the connector is lined up correctly and they will just snap in place. The triangle labels near the antenna connectors on the Intel 8265 are reversed from the Killer 1535, but the text labels are the same, so just be sure to attach the grey wire to the AUX connector and the black wire to the MAIN connector.

            There aren't many good videos I could find on replacing the WiFi card that's not for older cards, but here's one that details the steps for replacing the card: https://youtu.be/rwnxTKyacqE

            If you have any other questions about it, let me know and I'll get back to you as soon as I can.

            Comment


            • #7
              I'll jump on this too, seemingly over the last few days my machine (X3 V5-cf2) has started to drop wifi connectivity. It doesn't drop for long (usually less than 1 min), but it is happening constantly - pretty much every 5-10 mins tonight. It has an Intel 8260-AC card. Interestingly the driver version is later than the 'official' one, not sure if that could really be an issue though (19.40.0.3 vs. 18.40.0.9).

              Comment


              • #8
                Originally posted by WingnutW View Post
                I'll jump on this too, seemingly over the last few days my machine (X3 V5-cf2) has started to drop wifi connectivity. It doesn't drop for long (usually less than 1 min), but it is happening constantly - pretty much every 5-10 mins tonight. It has an Intel 8260-AC card. Interestingly the driver version is later than the 'official' one, not sure if that could really be an issue though (19.40.0.3 vs. 18.40.0.9).
                I'm not aware of any issues with the Intel 8260 or 8265 cards. The Intel 7260 and 7265 cards did have issues though. However, since the Killer issues resulted from a Windows 10 update, I wouldn't rule out the possibility of similar issues with the 8260. As for the driver version, certain driver versions have been the cause of some issues plaguing WiFi cards, so I wouldn't rule it out either.

                If none of your other devices are experiencing issues (ruling out an issue with your wireless router or access point), I would suggest trying each of these steps one-by-one to see if any resolve your issue:
                1. Make sure Windows has all of its updates installed
                2. Try installing the newest driver for your WiFi card (https://downloadcenter.intel.com/pro...reless-AC-8260)
                3. Roll back the drivers for the 8260 to the earliest version possible, uninstall any Intel PROSet software, and use the AORUS Driver Update utility to download the recommended version of the driver
                If steps 1 and 2 don't work for you, I would recommend downloading the driver from AORUS (http://download.aorus.com/DownloadFi...-18.32.1.2.zip) before rolling back and uninstalling the Intel software, just in case it stops the WiFi card from working completely. The driver version I linked is older than the current recommended version, but you can use the Driver Update utility to update to the current version if necessary.

                Originally posted by briandev
                Svnyster, I'm not sure if I read your post right but you had problems with 5 ghz frequencies? Mine is decent with 5 ghz and the main problem is with the 2.4 ghz. AORUS-MKT what now?
                With the Killer 1535, the card would often stop working completely (the WiFi icon in the taskbar would have the yellow warning symbol over the icon when the connection drops, then change to a red x when the card stops functioning). Waiting a bit or going into the network settings to disable and re-enable the card would temporarily fix the issue, but it would occur again. The time that it noticeably occurs most is when transferring a large number of packets, such as downloading/uploading a large quantity of files, downloading/uploading a single large file, or playing online games where packets are constantly being transferred.

                My issue with the 5 GHz band was actually getting the card to recognize the band at all. It would sometimes see the 5 GHz band, but I would say about 80-90% of the time, any 5 GHz bands are not discoverable at all.

                Comment


                • #9
                  Originally posted by briandev
                  Well that's weird, most of the killer wireless issues are when connecting to 2.4. I have a question, im currently using a usb wireless adapter but my speeds are pretty weird, download speed is slower than my upload speed. It's like 3mb dl speed vs 10mb ul speed. Any idea what the problem is? Rest of my laptop and devices are fine so im pretty sure it's something with the settings of the laptop
                  What should your download and upload speeds be from your ISP? Also, what's the model of the USB wireless adapter? When I've experienced something like this in the past, it has been because other devices on my network are maxing out the downstream bandwidth or the router is giving priority to other devices. Just last week at my office, an employee was using Internet Explorer for a webapp that doesn't work in other browsers, but every time he would close it, an active connection would remain open, and re-opening the site would open a new connection without closing the old one. So there were 10+ active connections to it by the end of the day and it was consuming all of our downstream bandwidth.

                  Not saying that it's not an issue with the USB wireless adapter, but to get low downstream and high upstream speeds, I'd say it's more likely to be another device on the network using the data.

                  Comment


                  • briandev
                    briandev commented
                    Editing a comment
                    max speeds should be around 25mbps, but actually what i did was i bought another usb wireless that's a bit mid range as the one that i previously bought was an entry level one and is for 2.4ghz only. The new one that i used today is dual band and is more tweakable, so due to previous researching these past few weeks I read a couple of times that if the device has an option to enable gaming /multimedia environment make sure it is on to maximiz speeds which is not present on the previous dongle. So i just turned this option on and my speeds are almost the same if not better than the rest of my devices. But still hoping that this killer wireless and windows can finally release a working update though

                • #10
                  Something that has worked for me personally that hasn't been mentioned before, aside from choosing 5GHZ and adding a network repeater, is to uncheck the following from network adapters:

                  0 - Uninstall Killer Network Suit completely from windows.
                  1 - go to network adapter properties
                  2 - Uninstall Killer Network adapters from the list
                  3 - Uncheck Microsoft Internet Multi Plexer
                  4 - Uncheck Microsoft LLDP Protocol Driver
                  5 - Uncheck Link Layer Topology Responder
                  6 - Uncheck Link Layer Discovery

                  7 - Leave Checked QOS Packet Scheduler
                  8 - Leave Checked Internet Protocol (TCP IP V4)
                  9 - Leave Checked Internet Protocol TCP V6

                  Don't worry about unchecking these adapters or uninstalling the Killer network adapter, it definitely boosts speeds and connection on 5GHZ significantly, i still suffer from drop offs atleast once a day, where i have to power off the router on and off, but i been getting max speeds since i've attempted this, it's better than nothing, and i had tried everything else to be tried from a software standpoint.

                  Let me know if it works out for you
                  Last edited by ovid; 06-02-2017, 01:00 AM.

                  Comment


                  • #11
                    Originally posted by briandev
                    Hi Ovid, numbers 3-6 I haven't tried yet. It's actually my first time seeing this. Will try it later. Thank you!
                    Let me know if it works out for you, and if it does perhaps the mods can make a sticky of these solutions to help others in the future with this problem. have a good one

                    Comment


                    • #12
                      Originally posted by briandev

                      Hi Ovid,

                      I tried what you sent and it works! I swear it worked for a while there and the speeds are almost the same as the rest (tested 3 times). But when I restarted the laptop and checked if the boxes I unchecked were still unchecked, the speed went back to being crappy even though the settings are as what you've sent. Numbers 3-6 are still unchecked any ideas?
                      It was the first time the adapter reached double digits, I'm pretty hopeful here.
                      Yes you have to power off your router and reset your laptop network adapter for these changes to take full effect, some changes require restart some changes require resets, the exact thing happened to me as well in the beginning after the reseting things went well, do expect drop offs though once a day or something, where you will only need to power off your router off for few minutes then back on again.

                      It's a hassle, but it does solve this persistent problem, Killer Wifi you say? they certainly killed my enthusiasm..all the best
                      Last edited by ovid; 06-03-2017, 10:36 AM.

                      Comment


                      • #13
                        Another thing I noticed was every tome the bluetooth is on the dload speed is slow. Was about to play for honor then when i was connecting my controller the dload of the update reduced by 60% then when I turned the Bluetooth off the speed immediately went back to normal so i tried turning bt on again then speed went down drastically as expected. Note that I am using a usb wireless adapter for maximum speeds and Bluetooth still somehow manage to screw the speeds up. Not sure if where the problem is

                        Comment


                        • #14
                          I have just purchased a brand new x5v7 and I am having the same very very very slow download speeds. The Uploads are slower than they should be but WAY better than the uploads. I have done everything above in the post including... On my Galaxy S8 Plus sitting on top of the x5v7, I get 322.02 Mbps downloads and 248.49 Mbps uploads... On the Aorus, I am getting at best 30.96 Mbps download and 85.95 Mbps upload. I have a Gigabit Plan... Hardwired... in the closet rack, I get about 850 Mbps down and 765 Mbps upload.
                          1. Removing Killer Management Suite
                          2. Uninstalling Killer Drivers and Killer Wifi via Device Manager
                          3. Using Windows Drivers...
                          4. Upgrading to Killer's drivers via INF
                          5. Swithing the WIFI adapter to "Prefer 5gb, use only a/n/c" instead of "a/b/g/n/c".
                          6. Switched to Maximum Performance under the Wifi Power Management.
                          7. Turned off Windows Updates sharing...
                          NOTHING has helped... Below is the Aorus Speed aand then the Galaxy S8 Plus speeds
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                          • #15
                            Quick Update.. After assistance from Killer Network support, I was able to get a very very good improvement. It is still not as fast as my other devices, but a HUGE difference in performance. See my new updated image.... NOTE: I have been able to hit busts of 190 Mbps. Still tweaking but very helpfuil.
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                            These are the instructions we used below...

                            If you haven't already, please try installing the latest Killer Control Center from our website, and only from our website. It
                            includes many fixes and improvements that are not be included in other packages. You can find the latest Killer Control
                            Center here:
                            http://www.killernetworking.com/driv...rol-center-x64
                            Once you download the latest suite, you will want to uninstall any previous Killer suites from your Apps & Features
                            window, restart your machine, and then install the latest Killer Control Center suite. Once the latest Killer Control Center
                            is installed, shut off your computer, then reset all of your networking equipment, as well as your network stack, in this
                            specific order:


                            1. Shut down your computer
                            2. Locate your modem and note the lights on your modem when it is normal and ready. There may be a "Ready"
                            light.
                            3. Unplug your modem, router, and any switches or hubs, between your computer and the modem, as well as any
                            wireless boosters or access points, and leave them all unplugged for now.
                            4. Plug in your modem.
                            5. Wait until your modem's lights show normal operation again.
                            6. Plug in your router, if you have one, and give it about five minutes to boot.
                            7. Plug in anything else between your computer and the modem

                            8. Power on your computer.
                            9. Once your computer is booted and connected to the Internet, you will want to reset its network stack:
                            1. In the search box on the taskbar, type Command prompt, right-click Command prompt, and then select Run
                            as administrator > Yes.
                            2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes
                            your connection problem:
                            Type netsh winsock reset and press Enter.
                            Type netsh int ip reset and press Enter.
                            Type ipconfig /release and press Enter.
                            Type ipconfig /renew and press Enter.
                            Type ipconfig /flushdns and press Enter.
                            10. Now reboot your machine once more, and test to see if the issue is resolved.

                            Tags: killer Wireless, AC, 1535,. slow, download, x5v7, x5v6, Windows 10, network slow.


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